Refund & Cancellation Policy
This Refund & Cancellation Policy applies to all products and services offered by HituTech.
1. Subscription Services
Subscription fees are billed in advance and are generally non-refundable unless otherwise stated in a separate written agreement.
2. Cancellation
Customers may cancel their subscription at any time.
Cancellation prevents future renewals but does not automatically entitle the customer to a refund for the current billing period.
3. Implementation & Custom Development
Payments made for implementation services, chatbot development, integrations, consulting, onboarding, customization, and professional services are non-refundable once work has commenced.
4. Payment Gateway Charges
Any payment gateway processing fees or applicable taxes are non-refundable.
5. Duplicate Payments
Verified duplicate payments will be refunded to the original payment method after review.
6. Failed Transactions
If a payment fails but funds are debited, refunds are processed according to the policies of your payment provider and bank.
7. Service Suspension
Accounts suspended for violations of our Terms of Use are not eligible for refunds.
8. Exceptions
Any approved exceptions are solely at HituTech's discretion and will be communicated in writing.